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VoIP Implementation: Features that will Make your Small Business More Efficient

As a small business owner, you rely on your phone service to help you operate efficiently. If you’re considering VoIP implementation, you can operate more efficiently than ever, as there are a number of features we think you will find useful.

Here are just a few VoIP features you may want to consider.

#1. Find me Call Routing
If you have mobile workers or regularly spend a great deal of time away from the office, “find me” call routing will allow you to accept calls while on the go. This feature allows you to create a list of numbers where you can be reached, and will only route callers to voicemail as a last resort.

#2. Hold Music
If your customers must regularly spend time on hold, VoIP service will allow you to play music in the background while they are waiting. It may not reduce their wait time, but it will nonetheless make it more pleasant.

#3 Auto Attendant
Allowing your callers to choose from a prepaid menu can save you time and make things more convenient for your customers. It also gives the impression that your business is larger than it actually is, which can go a long way toward building consumer confidence.

#4. Do not Disturb
This is basically the opposite of “find me, in that you can choose to route calls to voicemail whenever you’d rather not be disturbed. This feature is perfect to use during meetings, but can also be a lifesaver if you operate a home-based business and would rather not have your work interfere with family time.

#5. Call Detail Reports
If you’d like to better manage your service, you’ll find call detail reports especially helpful. These reports provide information on data usage, cost, and inbound and outbound calls in easy-to-understand language, and will help you become better informed as to how your resources are being utilized.

VoIP phone service not only offers these great features, but it can also save you a great deal of money. Want to know more? If so, contact us.