Voice over Internet Protocol, also known as VoIP, is an advanced form of telephone communication. Very little change is involved in VoIP Implementation if you already have an IP network and a high-speed Internet connection. Some of the exciting features are:
Door Phone Entry Buzzer: You can integrate an analog door telephone in order to have a two-way call with people who visit you. You also can unlock the door from your telephone.
Call Routing: This find me/follow me call routing permits you to create a list of numbers where you can be located before a call goes to voicemail.
Transcription: The voicemail to email transcription feature transcribes your voicemail messages to text and forwards them to email. You also can file, delete, search and organize your voicemail.
Hold Music: You can choose what your callers listen to when they are on hold. No more terrible elevator music.
Coaching Tools: The barge and whisper features can help you monitor and train employees. Barge allows you to listen to conversations between employees and customers without interrupting. Whisper allows you to offer tips, advice and information to employees while they are on the telephone without the customer being aware.
Auto Attendant: This feature lets callers interact with a menu to select an appropriate extension. It makes your business seem more professional.
VoIP converts sound into digital voice communication and then transfers it through Internet broadband. Using it has the following benefits:
- It saves you money because the service goes through the Internet instead of through costly long distance toll charges.
- You can make and receive calls from multiple devices including a cell phone and personal computer.
- The system is portable. You can use any broadband connection to log in to your VoIP telephone. It is accessible on email as well.
- It allows you to integrate software programs such as e-fax and remote conferencing over the Internet by telephone. You can talk to someone while accessing other apps.
VoIP is relatively easy to install. It eliminates the need for separate cabling and it cuts down on fire hazards and clutter. The infrastructure is scalable and this makes it simple to add new components. The technology combines and stores data on 1 network resulting in improved manageability and productivity. Tips on how to make the most of VoIP service are below.
Talk on Your Laptop: The telephony software enables you to send and receive calls using a microphone or headphone unit that connects to your computer.
Virtual Number: Your telephone number can have any area code that is available. It can be a code from another state.
Travel: Take it with you when you travel out of state or internationally. Employees and customers can stay in touch just by calling your regular business telephone number.
It is a good idea to prioritize your client’s network to ensure that VoIP data travels freely all the time. You also may want to set up a virtual LAN for all VoIP devices to guarantee they get all the bandwidth they need. Another good action to take is to collaborate with your client to negotiate with the Internet service provider to ensure that VoIP packets are prioritized across the network. Setting up a VLAN will also make security more manageable. Because VoIP implementation combines phone service and data networks, you need to be concerned about security for both. Your approach to security with VoIP should be similar to any other data. If you use VoIP services between different sites, make sure that all data is encrypted through a VPN, so outside parties cannot listen in on the line.
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